Effective Date: 1/10/2025
Tony Walker Hair Studio (“we,” “our,” or “us”) is committed to providing high-quality services and products. This Refund Policy explains the circumstances under which refunds may be issued.
1. Services
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hair services are provided based on professional consultation and your preferences.
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Refunds for services are generally not available unless there is a clear issue with the service provided.
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If you are dissatisfied with a service, please notify us within 24 hours so we can address the issue and provide a solution, such as a complimentary adjustment.
2. Products
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Refunds or exchanges for products are available under the following conditions:
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The product is defective, damaged, or received incorrectly.
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You contact us within 7 days of receiving the product.
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Products must be returned in their original packaging and unused condition.
3. Non-Refundable Items
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Services that have already been rendered
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Products that are opened, used, or damaged by the customer
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Gift cards or promotional items
4. How to Request a Refund
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Contact us at tonywalkerhairstudio@gmail.com or +65 8012 0726 with your order details.
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We may request photos or other evidence for defective or damaged products.
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Approved refunds will be processed within 7–14 business days using the original payment method.
5. Exchanges
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Exchanges for products may be possible if the item is defective or damaged.
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Please contact us to discuss options.
6. Contact Us
For any questions regarding our Refund Policy, please contact us at:
Tony Walker Hair Studio
📍 Geylang Bahru MRT B1-02
📧 tonywalkerhairstudio@gmail.com
📞 +65 8012 0726